LankaBangla Securities PLC ("LBS", "we", "our", or "us") respects the privacy of its customers and is committed to protecting their personal and financial information.
This Privacy Policy explains how information is handled when you use TradeXpress 3.0, our mobile application that provides customers with access to LankaBangla Securities PLC's online investment and trading services, including iBroker and TradeXpress 2.0.
By using TradeXpress 3.0, you acknowledge that you have read and understood this Privacy Policy.
TradeXpress 3.0 uses a single User ID and password to authenticate you across LankaBangla Securities PLC's suite of applications, including iBroker and TradeXpress 2.0. When you log in through TradeXpress 3.0, your account, portfolio, and trading data are the same data accessible through these other applications, since they draw on the same underlying LankaBangla Securities PLC systems.
This Privacy Policy governs your use of TradeXpress 3.0. Your use of iBroker or TradeXpress 2.0 directly may also be subject to any separate privacy notices published for those applications, to the extent they differ from this Policy.
TradeXpress 3.0 does not independently maintain a local database or local device storage containing your User ID, password, trading information, or other account information.
Information you enter or access through the application — such as login credentials, orders, and account instructions — is transmitted to and processed by LankaBangla Securities PLC's backend systems in accordance with their applicable terms, policies, and security procedures. While TradeXpress 3.0 does not retain this information on your device, this data is still collected and processed by LankaBangla Securities PLC as described in this Policy, and is separately declared in the app's Play Store Data Safety section and Apple App Privacy label.
Customers may access the services using their assigned User ID and password.
TradeXpress 3.0 does not save or store your User ID or password locally on your device.
You are responsible for keeping your User ID and password confidential and must not disclose them to any other person.
If you believe that your User ID or password has been compromised, you should immediately change your password and contact LankaBangla Securities PLC.
TradeXpress 3.0 may allow you to use biometric authentication, such as fingerprint or face authentication, where supported by your device.
Biometric authentication is handled by the security mechanisms provided by your device's operating system. TradeXpress 3.0 does not access, collect, or store your actual biometric information, such as fingerprints or facial biometric data.
Certain transactions or services may require a One-Time Password (OTP) sent to your registered mobile number as part of the authentication process.
The OTP is entered manually by the customer where required.
TradeXpress 3.0 does not automatically read, access, collect, or store SMS messages or OTP messages from your device.
TradeXpress 3.0 uses Google Firebase for app analytics and crash reporting. Firebase may automatically collect certain information to help us understand app performance and diagnose errors, including:
This information is used solely to monitor app stability, diagnose technical issues, and improve the app experience. It is processed by Firebase in accordance with Google's Firebase privacy terms , and is not used by LankaBangla Securities PLC to independently identify individual customers outside of troubleshooting purposes.
TradeXpress 3.0 may request device permissions (such as camera access for document capture during KYC, or storage access for uploading documents) where required to complete a specific customer-initiated action. Each permission is used only for the purpose for which it is requested, and you may decline optional permissions, though this may limit certain features.
When you use the investment and trading services available through TradeXpress 3.0, the underlying LankaBangla Securities PLC systems may process information necessary to provide those services.
This may include information such as:
Such information is processed for providing investment, trading, account management, authentication, transaction processing, regulatory compliance, security, and other services requested by the customer.
Information processed through the LankaBangla Securities PLC services may be used for purposes including:
LankaBangla Securities PLC does not sell or rent customers' personal information for marketing purposes.
Information may be disclosed or shared where necessary to provide requested services or where required or permitted by applicable laws, regulations, regulatory authorities, financial institutions, service providers, or other authorized parties.
Certain services available through the application may depend on systems, networks, financial institutions, telecommunications providers, exchanges, depositories, payment service providers, analytics providers (such as Google Firebase), or other third-party services.
The handling of information by such parties may be governed by their own privacy policies and applicable legal requirements.
LankaBangla Securities PLC takes reasonable technical and organizational measures to protect customer information against unauthorized access, disclosure, alteration, or destruction.
However, no electronic transmission or storage system can be guaranteed to be completely secure. Customers are also responsible for maintaining the security of their devices, credentials, and access information.
Customers are responsible for:
TradeXpress 3.0 is intended for customers who are legally eligible to use investment and trading services. The application is not intended for children.
Information associated with customer accounts and transactions may be retained by LankaBangla Securities PLC for as long as necessary to provide services and to satisfy applicable legal, regulatory, accounting, audit, and compliance requirements.
The services provided through TradeXpress 3.0 are subject to applicable laws and regulations of Bangladesh, including requirements applicable to the Bangladesh Securities and Exchange Commission (BSEC), Dhaka Stock Exchange (DSE), Chittagong Stock Exchange (CSE), Central Depository Bangladesh Limited (CDBL), and other relevant authorities.
If you have any questions, concerns, or requests regarding this Privacy Policy, the handling of your information, or account deletion, please contact us:
LankaBangla Securities PLC may update this Privacy Policy from time to time to reflect changes in its services, technology, legal requirements, or regulatory obligations.
Any updated Privacy Policy will be published on this page with a revised "Last Updated" date.
By using TradeXpress 3.0, you acknowledge that you have read and understood this Privacy Policy and agree to the handling of information as described herein.